Corporate Identity Program – Flextronics
Note: Although my Module 8 Field Journal also dealt with a corporate identity case, I want to share information on another identity program, which I was unable to complete before the last module deadline.
Yesterday I was fortunate to interview Catherine Blades, Chief Marketing Officer for Flextronics. Flextronics, headquartered in Milpitas, California, is a $30 billion, global manufacturing company, employing 260,00 people, and operating in 40 different countries. Catherine recently launched the first and second phases of a new corporate identity program for Flextronics. The following is information Catherine shared with me about the process she experienced in developing, and implementing the program.
Background
When Flextronics hired Catherine Blades in February 2011, the company had 180 different logos in use around the world, and no corporate identity program. After performing thorough external marketing research, it became apparent that Flextronics’ image was “watered down” in the marketplace – Flextronics customers, the financial market and in the media. Creating a corporate identity program became a clear priority for Catherine, the benefits of which she was able to communicate to senior management. All design work was done in-house.
Objective
Create and implement a comprehensive, visual identity program for Flextronics that will give the company a solid, unified presence in (1) the external market – customers, financial market and media, and (2) internal market – internal communications.
Brand Identity
Flextronics is -
1. State-of-the-art technology – cheaper and smarter production
2. Financially strong
3. Has a strong workforce
4. Practices sustainability
Corporate Identity Architecture
1. A “parent logo” was created to unify identity
2. 16 sub-logos were created to identify each business within the company
3. Each of the sixteen sub-logos was divided into the four brand identity categories
4. A Style Guide was created giving clear direction on rules to follow when creating company visual pieces, from embroidery on baseball caps, to requisition templates, to print advertising.
5. A website is in development.
Design Considerations
1. Logo design – an emphasis on the “X”, (three dimensional implied by cut-out “X”) was made to allow for flexibility of use, and the bold, san-serif Flextronics font (created for Flextronics) expresses the strong technology and financial position of the company.
2. Different paper sizes outside the United States – a consideration when designing universal templates and other printed materials.
3. Color – Flextronics Blue, PMS 289 U, and Flextronics Grey, PMS Cool Grey 9 U, is the primary color palette used to unify identity, with a limited palette of secondary colors for sub-categories.
Launch Strategy
1. External identity program launched first.
2. Internal program was soft launched (test market) in three different corporate locations in order to work out problems.
3. Internal program was fully launched using an 11 minute video explaining the new program to all employees.
4. The marketing team was available to handle employee questions and concerns about the program.
Challenges
1. Although senior management supported the new program, other employee levels had a difficult time accepting the changes. They had a hard time understanding the benefits of the program.
2. The comprehensive nature and international scope of the program required a vast amount of considerations, and great attention to detail.
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